MobileHop

The green “Fast Reset IP” button allows you to quickly change the outbound IP of your proxy without restarting the modem. This process usually never takes more than 15 seconds. However, in those 15 seconds the modem will be unresponsive, so you will not be able to test the license during the IP reset window.

- The green “Fast Reset IP” button allows you to quickly change the outbound IP of your proxy without restarting the modem. This process usually never takes more than 15 seconds. However, in those 15 seconds the modem will be unresponsive, so you will not be able to test the license during the IP reset window.

The yellow “Hard Reset IP &amp; Synchronize Credentials” button can be used when facing connectivity issues with the modem. This will power cycle the modem, which can take around 2-4 minutes to fully boot back up. The modem will also synchronize your credentials on the portal with the proxy. If the green Fast Reset IP button fails to provide you with a new IP, issuing this command will usually resolve your issue.

- The yellow “Hard Reset IP &amp; Synchronize Credentials” button can be used when facing connectivity issues with the modem. This will power cycle the modem, which can take around 2-4 minutes to fully boot back up. The modem will also synchronize your credentials on the portal with the proxy. If the green Fast Reset IP button fails to provide you with a new IP, issuing this command will usually resolve your issue.

The red “Hard Reset IP &amp; Reboot Proxy” button will power cycle the proxy and the modem. These hard resets will take around 3-5 minutes to complete, during which time you will not be able to disconnect the modem from its current location or do any testing until both the proxy and modem boot back up. This button can resolve a multitude of proxy-related issues. If you are unable to connect to a proxy and you know you have your credentials input correctly, give this button a try before contacting support for assistance.

- The red “Hard Reset IP &amp; Reboot Proxy” button will power cycle the proxy and the modem. These hard resets will take around 3-5 minutes to complete, during which time you will not be able to disconnect the modem from its current location or do any testing until both the proxy and modem boot back up. This button can resolve a multitude of proxy-related issues. If you are unable to connect to a proxy and you know you have your credentials input correctly, give this button a try before contacting support for assistance.