With our SingleHop licenses, you are able to select ONE INITIAL location, and then you may select ONE CHANGE of location before your proxy is locked to a single location for 10 days. You can still issue IP changes, but you will only rotate though IPs in the location your proxy is currently connected to. Please note that changing ISP (Verizon to AT&T or vice versa) in the same location counts as a location change.

MultiHop licenses will allow you to move to any of our available locations as often as you like with no limitations, this gives you access to more IPs since each location has its own IP pool.
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We allow up to 1,000 threads per proxy. However, each proxy only provides one single IP address per license.
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So, if you needed to set up 100 computers with separate IP addresses, you would require 100 separate proxy licenses.

You shouldn't have any issues connecting to multiple devices via VPN, but please note you can only have your proxy connected to one location at a time. Each proxy license will only provide you with one mobile IP.

Each proxy license will only provide you with one mobile IP. If you require each device to have its own IP, or have them all in separate locations, it would require you to purchase multiple licenses.

On your proxy page (portal.mobilehop.com) there will be a Username and Password field below your HTTP and Socks5 Proxy information.

Note: If Whitelisting is enabled, there will not be a username / password on your proxy page.

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Connecting via API connection also requires you authenticate your account. Upon purchase of a proxy, you should receive an email with the proxy portal credentials; the username will have the prefix "mh_" in front of it (for example, [email protected]). Please view our API documentation within the proxy portal for further details.

Note: Credentials to use the API are not the same username and password you use on your billing portal page.

The IPs that we offer cannot be considered static. Due to the nature of mobile proxies, we cannot guarantee that your IP will remain the same throughout the duration of your license plan, as carriers can and will force IP changes; and if your proxy has an issue, it will need to be rebooted to resolve most issues, which will change the IP address. For these reasons, we are unable to offer static IP mobile proxies.

The way that mobile proxies work is that we provide you with an IP straight from the cellular carrier. While this provides you with the best IP reputation, you are also bound to whatever IP the carriers are providing. Carriers can and do move IP blocks around all the time based on location needs, or whatever criteria they have to move blocks around.

So it is entirely possible (and, as of late, common) that you will see instances like this where you may have, for example, a proxy connected in the Shreveport, LA location, but when you check the IP it looks like you are getting an IP from Dallas, TX. What has likely happened is that the cellular carrier needed more IPs for Shreveport, and moved some blocks from Dallas to Shreveport. So rest assured, you are getting the EXACT same IPs you would if you were sitting in the middle of Shreveport, LA right this second.
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If you'd like further proof of this, take a look at this response direct from a Verizon representative.
​https://forums.verizon.com/t5/high-speed-internet/ip-address-in-another-state/m-p/137115
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Yes, we offer support to help you connect our proxies to your Android phone via VPN and Socks5 connections. We also provide support for VPN on iPhone/iOS.

HTTP: 8000
SOCKS5: 9000

If you enable EasyPort, then you will instead be assigned a random port.

Most locations have 4 /19s which equates to around 32,768 IPs. A major metropolitan city like Los Angeles would be many times this size, though we don't have an estimation on how large that pool is.

This is something that we are currently beta testing and is not available to be public yet. It does not affect your proxy, and you may disregard it at this time.

You can pay via PayPal or credit card, which requires you to fill out our Know Your Customer (KYC) verification using the same email account as your proxy account. Once you fill out the verification, please visit https://mobilehop.com and notify our live chat team. We will then have our billing team manually review and approve the verification during business hours. You can begin the verification here: https://in.sumsub.com/idensic/l/#/uni_NhZpWOOZ9SkrU1Rp

You can also pay with cryptocurrency via Cryptomus or Coinbase, which do not require KYC verification.

In order to pay via PayPal or credit card, you will need to complete the verification process, otherwise you will see the FraudLabsPro error. Once you have completed the verification, notify our live chat team by visiting https://mobilehop.com and clicking on the blue chat bubble at the bottom right.

You can begin the verification by following this link: https://in.sumsub.com/idensic/l/#/uni_NhZpWOOZ9SkrU1Rp

We will then submit your application to our billing team to review for final approval during business hours, 9am-5pm Pacific Time.

If you do not want to verify your account, you can instead pay with cryptocurrency via Cryptomus or Coinbase instead, which will never show the FraudLabsPro error.

It is possible your payment is on hold or under review by PayPal. Contact our support team via chat to get more information on the issue. In most cases, PayPal will take a few days to release the funds which will allow our automated system to provide you with your proxy license.

Our refund policy allows customers that have paid for weekly or monthly licenses to request a refund as long as the request is submitted within 24 hours of payment delivery. Additionally, a refund may also be issued if you are unable to connect to your proxy and our support team is unable to resolve the issue within a 24-hour period, or if we are unable to deliver your requested proxy license and plan as requested.

We are unable to provide refunds for our hourly, daily, and 2-day SingleHop or MultiHop licenses.
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If you paid with crypto currency, this can take some time to be verified to the blockchain. We do not have any control over this. The time it takes to be verified and can range from 10 minutes to two hours depending on the network of the coin you paid with, but on average it will take less than 20 minutes. Once we receive notification from CoinBase that your payment has been confirmed, our automated system will provide you with your proxy license.

No, even the SingleHop licenses are not discountable. We’ve already made them as affordable as we can and cannot offer a discount here.